From the outside, there were many windows that surrounded the place which made it appear inviting and well-lit. The layout was typical to this genre of restaurant, with tables and booths to the left and front and a designated area for ordering and receiving food. I immediately noticed the menu, which was huge (in size, not so much options), and how it was strategically placed so that the beginning of the line was facing it, allowing us to carefully consider our choices.
As we made our way to the ordering area, I was startled by an immediate request for my order. Thinking like health inspectors, my friends and I each ordered different items from the menu. The orders consisted of the pizza, Italian, and grilled chicken sandwiches ("bigs" size of course), along with the chili, chicken enchilada soup, and a bag of chips. And I thought personally it would be a sin if we didn't try the shakes, so we each got one of those as well. As we made our way to the cashier, we restated each of our orders and paid, which was a bit of an inconvenience since we ordered a lot of food. My order ended up being $12.13 and I felt like that was correct considering all the large sizes I ordered.
We grabbed a booth next to a window and right before we split up our sandwiches to share, I marveled in the culinary deliciousness that presented itself before me. The sandwich was put together fairly well (considering the place was busy) and the shake even came with mini cookies on top of the lid, which was cute to say the least. The chicken enchilada soup looked great: it was filled to the top and had plenty of chunky pieces in it so I definitely felt like I was getting my money's worth. The soup came with oyster crackers too, which also contributed to the previously stated thought. So even under the stress of serving many, Potbelly presented its food quite nicely, with the exception of the chili. My friends and I thought it looked and tasted sub-par, which was especially disappointing to me, because I am a huge fan of chili.As we made our way to the ordering area, I was startled by an immediate request for my order. Thinking like health inspectors, my friends and I each ordered different items from the menu. The orders consisted of the pizza, Italian, and grilled chicken sandwiches ("bigs" size of course), along with the chili, chicken enchilada soup, and a bag of chips. And I thought personally it would be a sin if we didn't try the shakes, so we each got one of those as well. As we made our way to the cashier, we restated each of our orders and paid, which was a bit of an inconvenience since we ordered a lot of food. My order ended up being $12.13 and I felt like that was correct considering all the large sizes I ordered.
To state it simply, they were amazing! For a restaurant to sell sandwiches of this caliber for only about 6 dollars, it really puts other food establishments to shame. Although this wasn't the best sandwich I had ever tasted, it was definitely the best sandwich I had ever tasted for 6 bucks. But before I get carried away here, I must also mention that the soup and shake I ordered were fantastic too.
To counteract the heat sensation, I'm glad I called in an Oreo shake for backup. There wasn't need for such extensive discussion or debate on this one, the Oreo shake was by far, my favorite item from Potbelly that day. The percentage of Oreo's in that shake was far beyond industry standards, making it taste ridiculously good. And even with all those Oreos in that shake, it still was blended to the perfect amount, which caused a smooth flow during every sip. Even if you hate soup or sandwiches, you definitely have to find time to stop by Potbelly to try this.
On the ride home, I thought long and hard about whether this restaurant deserved a good evaluation or not. After some deliberation and mild debate, I concurred that this Potbelly was a good restaurant and deserved a recommendation. The "bread and butter" (quite literally) of Potbelly was its sandwiches, and they did do a great job at making them at that time. Also, the shakes (particularly the Oreo) were phenomenal and deserved props. Soup was good too, but the lack of good chili and PROMISED live entertainment was a major bummer that hurt, but didn't destroy, their overall score of a 7.0 out of 10.
Chicken enchilada was one of the soups of the day that I ultimately chose to eat, although I really wanted to try their loaded baked potato soup instead (since it's my absolute favorite). Regardless of my wrong daily soup troubles, the chicken enchilada soup was great. Like I stated before, it was chunky and filled to the top. It had a decent kick to it, which was something I particularly enjoyed, since me and spicy foods go together well. My only concern, however, was that the saltiness of the included crackers took away a bit of the flavor from the soup. To avoid this issue in the future, I'd suggest skipping the crackers and going plain since the flavor was better on its own.
Once we were done eating, we began to explore and found out what our meal was missing...music! On the Potbelly website, it promised live entertainment that should have performed at the mic and amp right behind our table. We were there on time, and stayed between the hours of 12 to 2 just to see this guy, but nobody showed up! The employees lacked the necessary info to answer our pleas, so we remained disappointed and confused even after we left. That God-crafted Oreo shake may have been a
substantial highlight of the visit, but this definitely hurt.
On the ride home, I thought long and hard about whether this restaurant deserved a good evaluation or not. After some deliberation and mild debate, I concurred that this Potbelly was a good restaurant and deserved a recommendation. The "bread and butter" (quite literally) of Potbelly was its sandwiches, and they did do a great job at making them at that time. Also, the shakes (particularly the Oreo) were phenomenal and deserved props. Soup was good too, but the lack of good chili and PROMISED live entertainment was a major bummer that hurt, but didn't destroy, their overall score of a 7.0 out of 10.